Returns & Exchanges

At BRĒZ, we stand behind the quality of our beverages; if you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee for all first-time orders. Due to the perishable nature of our products, we prioritize a streamlined resolution process to ensure you find the perfect flavor profile.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation of why the product didn't meet your expectations.

• 2.
  Verification and Review

  Our team will review your request and, in most cases, provide a return authorization or a direct replacement without requiring you to ship back liquid contents.

• 3.
  Packaging for Return

  If a physical return is requested for quality control, securely pack the unopened product in its original shipping box to prevent breakage during transit.

• 4.
  Refund Processing

  Once your request is approved, we will issue a full refund to your original payment method, which typically appears on your statement within 5-10 business days.